Refund policy

Order Cancellation by us

We will do our best to ensure your order is fulfilled but reserve the right to cancel the order if we do not have sufficient stock to deliver the goods you have ordered or if we do not deliver to your area. In the event of cancellation, we will contact you by e-mail or phone after receiving your order. If we cannot fulfil the order, we will re-credit your account for the value of the goods and shipping only. We do not reimburse any bank charges you may have incurred in the transaction. In the event an order cannot be fulfilled, we will contact you immediately to arrange an alternative product or refund. Wrapped Gestures cannot be held responsible for circumstances beyond our control that prevent the delivery of the goods ordered.

Wrapped Gestures is committed to providing consumers with excellent customer service. We are always interested in hearing your feedback regarding your experience with Wrapped Gestures. All feedback and comments can be sent to feedback@wrappedgestures.com

Return / Refund Policy / Damages Policy

Wrapped Gestures strives and aims to deliver beautiful gifts to your loved ones. We can process refunds, replacements and exchanges only for items directly purchased from and fulfilled by Wrapped Gestures. We would be happy to provide refund or replacement in the event that:

There is a breach of product packing: if the packaging is damaged during transit and exposes the product, causing leakage. There is an error in delivery: We send you a different product to the one ordered.

We will not accept returns for change of mind on products purchased and shipped to the customer. We do not offer refunds for incorrect shipping addresses or delayed packages as a result of Courier Delays. 

Any claims must be made within 7 days of receipt of the goods. Send us a photo of the damaged goods attached in an email, along with the order confirmation number and date of purchase with a description of your reason for wanting to return the product and whether you would like a replacement or a refund. Goods must be returned to us using an Australia Post satchel for us to issue you with a replacement. If the product is out of stock at the time we receive your return, we will offer an alternative product or a refund. If you wish to wait until the item is back in stock, we will contact you with details of when you can expect delivery.